When faxes aren't coming through on your printer/photocopier, please follow these checks and troubleshooting steps to ensure that there is nothing wrong with all the other factors before faulting the printer. Please be reminded that the printer is an output device and will only receive/send what it is commanded to do.
Is the fax line plugged in?
The first thing that needs to be looked into is if the fax has been set up and plugged into the printer as it might have not been set up during installation. The picture below shows the where the fax line is normally plugged in to the machine. Once it has been confirmed that it's been set up and plugged in, please refer to the next step to further troubleshoot into the issue.
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Have you checked the Fax Line?
Once you have confirmed that there is a fax card installed, the next factor is to check if your fax line is working. The best way to confirm that it is working is to call the number to see if there is a dial tone coming through. After ensuring that there is a dial tone, please try a test fax with this number 1300 368 909 or 1300 368 999, these two numbers can be used to receive a test fax from Telstra to see if the connection is working. Once you get a result, this can help you determine what the issue is and can be forwarded to your IT or your provider.
If your provider or IT has determined that the line has no issue, please have them contact us and we will be able to fault the printer and log a service call with the evidence.